FAQ General

Problem with Browser Addon "Temporary Containers"
The Browser AddOn "Temporary Containers" blocks the registration flow in doozzoo. Please deactivate the PlugIn for registration on the doozzoo pla...
Fri, 4 Oct, 2019 at 3:03 PM
doozzoo concept and information
doozzoo is a German start-up, founded by musicians, programmers and education experts and offers a specialized solution for online music education. doozzoo ...
Sun, 3 May, 2020 at 5:49 PM
How to change recorder limits
Time limit: By default, the recorder is limited to 120 seconds (2 minutes). If you want to make longer recordings you have to increase the limit accordingl...
Fri, 19 Jun, 2020 at 3:27 PM
Is it possible to play music/ jam in real-time using doozzoo?
At this point it´s not easily possible for two musicians to play together over the internet without experiencing latency. Simply put: it just takes too much...
Sat, 9 May, 2020 at 3:00 PM
How to use the Play Direction switch?
Coach and student should use headphones in order to get the best result. 1. Connect your headphones. Make sure these headphones show up as your output d...
Fri, 27 Nov, 2020 at 12:42 PM
How to get rid of the "echo effect"
You´ll experience an "echo effect" when you are not using headphones but operating in "headphone-mode" in doozzoo. In "headphone mo...
Tue, 12 May, 2020 at 10:28 AM
Why isn´t doozzoo for free?
We are a small startup from germany and our team consists of musicians and teachers.  The doozzoo-team is working passionately on creating the best platfor...
Wed, 13 May, 2020 at 5:59 PM
How to cancel my doozzoo subscription?
Cancellation of a payable "PRO Coach" account is possible informally via e-mail on account@doozzoo.com, fax oder letter. The cancellation must be ...
Sun, 26 Apr, 2020 at 9:45 AM
How to reset my password in doozzoo?
There a to ways to reset your password: Visit doozzoo.com and click on "Forgot Password"  2. Click login and you find  "Reset password&qu...
Fri, 19 Jun, 2020 at 4:48 PM
Windows > "Can't hear metronome or audio from my student or teacher"
Windows 10 and 7 has as default an automatic echo cancellation activated.  This could leads to the problem, that the "other side" can't hear...
Mon, 20 Apr, 2020 at 9:55 PM